I have purchased two vehicles within the last year. In both transactions I couldn't be more pleased. I had a trade-in vehicle both times and both times the transaction was completed in less than four hours to my total satisfaction. I would highly recommend this dealership.

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Great service

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One thousand stars for this dealership! We were traveling from Florida to Ohio when my truck broke down on I-77, called AAA and got towed to to this dealership. It was around 8:15 on the morning of July 4th so we didn't expect them to be open, service was closed but the sales team was there. We were greeted by a sales person (can't remember her name), we told her what happened and she confirmed that service was closed for the day. She took us back to the waiting room in the service department and made some coffee for us while we were figuring out what to do. A few minutes later a man walks in and said he was headed to McDonald's if we wanted a sandwich or something, turns out he was the general manager Jorge. I called the local Enterprise rental and they were also closed for the day, I didn't know what to do. I went back out to the sales floor and asked Jorge if he knew of any other car rental companies in town, there were none. Jorge and the sales manager Marty immediately started googling nearby car rentals and making phone calls for us to help us find something to rent but they were all closed for the holiday. At this point I went back to the service lounge to discuss with my wife what to do, minutes later Jorge and Marty walked in. Jorge said that they would give us a car off of their lot to continue on our way to Ohio and they would bring my truck to me when it was fixed, my wife and I were stunned. We accepted the offer but I told Jorge and Marty that we would get a hotel in town and wait until the next day when service is open to get a diagnosis on my truck. The local Enterprise rental would also be open the next day as well, I appreciated the offer Jorge and Marty offered us to drive their car to Ohio but I felt like I would be taking advantage of there generosity. Service guys were great as well, the had an answer for us a few hours after they opened up for the day but had to wait for the part to come in the next day. We ended up renting a car from enterprise and resumed our vacation and picked up the truck on the way back to Florida. The repair was less money than I expected and is running great, thanks to the great service department. There is not enough words to explain the generosity of Jorge and his team, these people treated us like family. A lot of dealerships would have attempted to take advantage of a family down on there luck and try to sell a new car to them. Not this place, trading up was never mentioned. Their goal was to help a stranded family out and they did an incredible job, we appreciate you all and what you all did for us. With all this said Mount Airy Chrysler/Dodge has earned my business, I will travel the 10 hours for my next vehicle purchase. I never in my life had a dealership experience like I did here, thank you all so much!

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After my 2009 Ram was totaled, Victor Billings worked tirelessly to help me find a replacement. He showed me many vehicles within my budget and explained the plusses and minuses of each. He was up-front and honest and actually listened to what I had to say. Only once before have I had this type of experience in car buying and it's refreshing to see a car salesman who really cares about the customer. This will be my first choice in the future if I ever need another vehicle. This is what car buying should be!!! Thank You Victor!!!

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